Shopping

Are all your products authentic?

Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic.

We have been in the business of children’s fashion since 2015 and have a close relationship with all the brands we sell.

Do I have to pay tax?

Delivering within the European Union (EU)
Where applicable, VAT is included in the price of the product and you will clearly see it in your shopping bag when you check out.

Delivering outside the European Union
For some countries outside the European Union, you might be asked to pay import duties when receiving the order. Kindly note that the payment is your responsibility.

How do I confirm you have received my order?

We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still can’t find it, please contact us.
If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.

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Delivery & Returns

Delivery & Returns

Please view our Delivery & Returns page.

Is it safe to order online?

We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites).  You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional “S” after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Childrensalon.

Orders & Returns

What is a billing address?

The billing name and address appear on your monthly credit card statements and they are the ones that you used when registering with your bank. You can find them in your monthly statement or your e-banking details.

As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)

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Creating an account

If it’s the first time you’re shopping with us, you will be asked to set up an account. To do so, please follow the registration form.
It is easy and free and you can:

  • Check your new and previous orders
  • Request returns or exchanges
  • Update your personal information
  • Change your password

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Problems logging in

This usually happens for two reasons:

Incorrect email
If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please email us

Forgotten password
If you have forgotten your password enter your email address here and your password will be emailed to you. Alternatively, you can email us.

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