DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT LKC WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU’LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

•    TRACK YOUR ORDERS AND REVIEW PAST PURCHASES
•    REQUEST A RETURN DIRECTLY FROM YOUR ACCOUNT
•    ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
•    PREVIEW OUR NEW COLLECTIONS
•    SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER COMPLIMENTARY GROUND SHIPPING VIA FEDEX OR UPS ON ALL EU ORDERS.      
YOUR GROUND ORDER WILL BE DELIVERED WITHIN 5 TO 7 BUSINESS DAYS. ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL DATE OF YOUR ORDER.

THREE DAY DELIVERY – €12       
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED WITHIN THREE BUSINESS DAYS.

SECOND DAY DELIVERY – €25       
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED WITHIN TWO BUSINESS DAYS.

OVERNIGHT DELIVERY – €30  
YOUR ORDER MUST REACH US BY 12 PM (EASTERN TIME). IT WILL NORMALLY BE DELIVERED THE FOLLOWING BUSINESS DAY.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, OR A HOTEL/MOTEL ADDRESSES. WE CANNOT SHIP TO PUERTO RICO, GUAM AND ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA.

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE LOUDKIDSCOPENHAGEN.COM WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

UNDERWEAR IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED UNDERWEAR ITEMS.

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.

INTERNATIONAL SHIPPING

AT THIS TIME, WE DO NOT SHIP INTERNATIONALLY. IF YOU WOULD LIKE TO BE NOTIFIED WHEN WE DO, PLEASE EMAIL CUSTOMER SERVICE AT INFO@LOUDKIDSCOPENHAGEN.COM

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION.

IS SALES TAX APPLIED TO MY ORDER?

FOR ONLINE TRANSACTIONS BASED ON SHIPPING ADDRESS AND AS REQUIRED BY APPLICABLE LAWS. PLEASE NOTE THAT YOUR ON-SCREEN TRANSACTION TOTAL REFLECTS ESTIMATED TAX. THE ACTUAL SALES TAX WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX. APPLICABLE STATE TAXES WILL BE APPLIED TO ORDERS SHIPPED TO USA.